Welcome to lookopticdeal. Below are answers to common questions about orders, shipping, returns, refunds, payments, and contacting us.
Q: Do you ship outside the contiguous United States?
A: No. We currently ship within the contiguous United States only.
Q: How much is shipping?
A: Shipping is free.
Q: How long does order processing take?
A: Orders are processed within 1–2 business days.
Q: How long does delivery take?
A: Estimated delivery within the contiguous United States is 3–5 business days after shipment.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: What is your return window?
A: You may return an item within 30 calendar days from the delivery date.
Q: What condition must the item be in?
A: The item must be unused and in the original packaging. If the item arrived damaged, defective, or not as described, contact us first so we can review the issue.
Q: Who pays for return shipping?
A: Return shipping is free. There is no restocking fee.
Q: Where do I send a return?
A: Return address:
lookopticdeal
3303 Gorton Rd
Shreveport, Louisiana 71119
United States
Q: How long does a refund take?
A: Once we receive your return, we process the refund within 1–2 business days. After we process it, please allow 7–10 business days for the refund to appear on your original payment method.
Q: How can I contact you?
A: Email info@lookopticdeal.my, call +1 318-347-9857, or use the contact form at the bottom of the Contact Us page. Our business hours are Monday – Friday, 9:00 AM – 6:00 PM Central Time.
Q: Can I cancel my order?
A: If your order has not shipped, contact us as soon as possible at info@lookopticdeal.my. If it has already shipped, you can use the return process after delivery.
Q: When will I receive tracking information?
A: When your order ships, we send tracking information to the email address used at checkout.